Last updated: August 31, 2026
Tracking updates
For a concise summary, When tracking is available, it is sent after dispatch. Carrier scans may take time to appear or may be delayed in transit.
Delay, loss, delivery, or damage
From a customer-care standpoint, write to us when a shipment is unusually delayed, appears lost, is marked delivered but cannot be found, or arrives damaged. We may ask for the online purchase number, checkout email, tracking number, and photos of the product and packaging.
Restrictions and inquiries
Remember that Service is limited to destinations and products available at checkout. Carrier, weather, holiday, remote-area, and address restrictions can affect delivery. Include the online purchase number and checkout email in any shipping inquiry.
Order scope
Whenever this is relevant, These shipping terms apply to physical products purchased through this website and delivered to an address supported at checkout.
Processing and transit
For dependable guidance, Normal online purchase processing takes about 1–2 business days. Estimated delivery or transit takes 3–5 business days after dispatch; neither estimate is a guarantee.
Shipping charges
For a concise summary, Any free-shipping eligibility and every shipping charge are shown at checkout before payment is authorized.
Accurate delivery details
From a customer-care standpoint, people who shop with us must provide a complete delivery address, email address, and telephone number. Address corrections can delay or prevent fulfillment.
Email: exceldsawe@gmail.com
Mailing address: 51 Grand St, Hartford, Connecticut, 06106, United States
Phone: (203) 800-4957