Last updated: August 31, 2026
How we can help
For a concise summary, write to us about online purchases, products, shipping, damaged or incorrect deliveries, payments, refunds, privacy requests, or policy questions.
Information to include
From a customer-care standpoint, For online purchase support, provide the online purchase number and checkout email. Add the tracking number for delivery questions and photos or video for product or packaging issues.
Privacy requests
Remember that State the specific privacy right or request involved and provide enough information for us to verify and respond appropriately.
Response timing
Whenever this is relevant, Busy periods, holidays, carrier investigations, or missing information can extend response time. We will reply after the necessary details are available.
Email: exceldsawe@gmail.com
Mailing address: 51 Grand St, Hartford, Connecticut, 06106, United States
Phone: (203) 800-4957